(if the viruses won’t allow you to access the Internet, and/or you are blocked from installing programs go to Step 2)
The first thing that you want to try to do is see if you can simply remove the infections with a simple virus scan. Often times the virus protection software on a computer is inefficient, out of date, or just not working for whatever reason. In some cases there isn’t any virus protection software at all. Below are some great programs that will help us in our extermination. And yes, of course, they are free to use. If your computer will allow you to go to the Internet and download programs, download and install the following programs:
Download These Security Tools
Microsoft Security Essentials - http://www.microsoft.com/security_essentials/
Click the Download button and choose your operating system. If you are unsure as to which operating system you have, click on the start button of your computer, right-click on Computer, and select properties. Look for the Windows edition that is listed and the system-type (either 32 bit or 64 bit). Look to the illustrations to see where you get this information. Choose your operating system and the download will begin.
Malwarebytes Anti-Malware - http://www.malwarebytes.org/
Download the Free version.
SuperAntiSpyware - http://www.superantispyware.com/
Usually the above two programs will take off any virus that is thrown at them, but it is always good to include this great program for good measure. Download the FREE EDITION.
Install The Programs
Once you have installed the programs you want to scan your computer with each one. I have done them all at the same time and individually and it seems to be just as effective running them at the same time. I would suggest doing this to save time. When you run the programs you want to make sure you DOWNLOAD UPDATES for each program, and that you run a FULL SCAN and not a quick scan.
Run a Full Scan
Once you are done scanning, if there were any viruses found, they will be displayed. In each program you have to confirm the removal of the viruses. Make sure to select all of them and remove them. Once you have done this, restart the computer. If you were able to complete this step then the computer should be virus free! I would suggest running all the programs a second time just to make sure that it is clean. If you were unable to complete this step because the viruses would not allow you to download and install these programs, move on to Step 2.
Download Hirens BootCD
For this step you will need to download an exceptional tool that many IT Pros use on a daily basis. It is called Hirens Boot CD. It is a cd that has dozens of diagnostic tools, and it’s free. You will probably have to go to another computer to get this and burn it to a cd, but once you have it, you can reuse it to your heart's content. Go to the following link:
Then, scroll down the page until you see the following:
Click the highlighted link and start the download. This is a pretty big file, so take a break and come back when it is finished. Once it is downloaded you will have a file that will look something like this:
If the icon looks different, don’t worry, it should still be the same file. This is a .zip file. It is a file that can hold many other files. What you need to do is get all the files out, or extract them. Right click on the icon and click extract here. Now you should see some files that look like this:
Burn Hirens BootCD to a Disk
For the next step you will need a blank CD to burn Hirens to. Click on the BurnToCD icon and you will see this menu:
The file Image should be the image above, and the device is your CD/DVD burner which should be selected automatically. Hit start, put the CD in the drive, and wait for it to burn... Now you should have a nicely burned Hirens disk.
Boot the Hirens Disk
You now need to boot to the Hirens Disk. The process for this can vary for each computer but usually you need to do the following:
- Restart the computer with Hirens CD in the CD/DVD Drive.
- Hit key F12 and Delete repeatedly (It is usually one or the other) to get to the Boot options.
- Now choose to boot from the CD/DVD drive.
- If this doesnt work, just go to Google and type “Boot to CD Bios” and this will show you how to do it the more “techy” way.
It will tell you to press any key to boot from the disk. Hit any key and wait for the disk to boot. When it is booted you should see the following menu:
Select the Mini Windows Xp option. This will boot you into windows but from the cd and not your computer (yeah, pretty cool). Once you are booted, if possible, hook an ethernet chord into your computer so you have an internet connection (wireless won’t work here). If you have a cable connected, click the Network Setup icon on the desktop. This will connect you to the Internet. If you don’t have a cable, don’t worry too much about it.
Now click on the HBCD icon on the desktop. This will open the menu with all of the preinstalled tools that come with the disk. There are dozens of tools you can look through but we want the antivirus programs. For this we will use SuperAntiSpyware, but you can try some of the others as well (Malwarebytes would be good). To start the program go to the following option:
Once the program is running, if you are connected to the Internet, click the “Check for Updates” button, if not just skip the updates. Click “Scan Your Computer”, make sure it has the “Drive: C” selected, and choose a “Full Scan”. This will scan your computer for viruses.
When you are done scanning, restart the computer, take the disk out, and you should be able to boot into Windows and operate the computer. Once this is done move to “Step 1” and repeat the steps there to ensure that the viruses are gone. If you are still having problems getting the viruses off then move onto “Step 3”. This step requires more “techy” skills, but once you have it down you will be a virus-removal guru.
For this step we will remove the hard drive from your computer and hook it into another computer to scan for problems. To make this a lot easier for future fixes, it is suggested that you purchase a hard drive dock. This makes hooking up a hard drive to a computer as easy as hooking up a usb thumb drive and they only cost from around $20-$30. Do a Google search for “Hard drive dock”, and many options should come up. Just make sure to get one that supports 2.5” and 3.5” drives.
Remove Hard Drive
To remove the hard drive, it is usually a pretty simple process, but some laptops make it pretty difficult. For most laptops the process is the following or very similar.
On most laptop there will be a cover similar to this that you need to remove. If yours is different, you can usually google the model name of the laptop and the word “disassemble” and you will get instructions on how to take the drive out. Once this is complete you need to remove the hard drive and any brackets that it is connected to. It should be similar to this:
Pull the hard drive out of the socket like so.
Remove any brackets that the hard drive is connected to.
You should have the hard drive by itself like this.
Dock Your Hard Drive
Now plug the hard drive into the dock and turn it on.
You will then be able to see the drive on the computer as if it were a usb drive. You can then repeat Step 1 on the drive and you are all set!